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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-15-2017 05:10 PM

HP Recommended
Product: envy 4524
Operating System: Mac OS X 10.10 Yosemite

My bank sent me a new card so my details changed and my payment failed. Now my account has been suspended. I have updated details and still nothing! I have to print documents to move house! I need to sign and scan and am on a deadline. This is a definite flaw in having this account. How can I have this up and running ASAP ?! I have a printer with ink in, an updated card linked to the account and I cant use it! beyond frusrating!

9 REPLIES 9

‎11-15-2017 05:32 PM

HP Recommended

I suggest you go to the HP Instant Ink support site.  Depending on your location there should be options in the lower right of the opening picture for phone and/or chat support.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎11-15-2017 05:37 PM

HP Recommended

Thanks. Thats the first thing I did. 8 hours until they open. I give up. This is so disapointing. 

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‎11-15-2017 05:41 PM

HP Recommended

What country are you in?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎11-15-2017 06:00 PM

HP Recommended

UK. Chat and call features both closed for the evening

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‎11-15-2017 06:21 PM

HP Recommended

I do not know if it will be any faster, but I will ask to have things escalated.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎11-16-2017 06:26 PM

HP Recommended

@frustratedmover

 

I will diffidently assist you with this issue.

However, I will need a few details to provide an accurate solution.

Instant Ink account number email address:

Instant Ink account number:

email address:

Phone#

 

Please send these details in private message.

 

Cheers.

 

@Bob_Headrick

Thanks for bringing this post into my notice.

Sandytechy20
I am an HP Employee

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‎11-16-2017 06:42 PM

HP Recommended
Thank you for the offer

I was able to call customer support when they opened and rectify this.

Many thanks for the offer to help with such a frustrating incident.
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‎11-16-2017 06:48 PM

HP Recommended

@frustratedmover

 

Thanks for the reply,

I appreciate your time and effort.

 

Good to know that issue is resolved.

Feel free to contact us in feature if you need any assistance.

 

Let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

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‎01-06-2018 08:07 PM

HP Recommended
Oh and by the way it's after customer service hours of course
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