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barrarob Honor Student
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instant ink free trial

I had a card for a 3 month free trial with my printer.  After going through the very longwinded set up process (the software on the suggested link would not download...it said press continue and nothing happened....so I tried the cd with the software on it didnt work....I downloaded from the HP  site then to get code to complete enroll by enabling EWS the instructions were wrong..the suggested URL http://HP5916DF draws a blanks...I eventually went to printers IP address and code the code.....on a sheet printed entirely in German) I discover that I have not got 3 months free trial but only 1 month.   I tried ringing the suggested helpline but after 3 attempts and 45 minutes hanging on I give up.  Have I been duped?

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HP Support Agent
HP Support Agent
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HP Recommended

instant ink free trial

Hi @barrarob,

 

Thank you for reaching out to us on the HP Support Forums.  I can help you with your Instant Ink account.  

 

I'm going to ask you to private message me.  The steps on how to do that can be found here

 

I will need you to provide  your Instant Ink account number or the email address you use to log into your Instant Ink account.  Since that will be a private conversation I'd like you to be aware of HP’s Privacy Policy: http://www8.hp.com/us/en/privacy/ww-privacy.html 

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Happytohelp
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