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j4680 with shadowed text - this happened after replacing the cartridge with a brand new 901XL.

j4680 printed perfectly prior to cartridge change.   Cleaned heads and aligned cartridges.  Initial alignment fails when placing printout on face down glass with 3 dots toward controls. Msg says "Alignment page not detected" rotating the page results in a successful alignment. (Opposite the picture on the page).  

Both the cleaning output page and the alignment output page print is crisp and  clear.  However most office and adobe documents that use anything other than arial all print with a shadow by the text that may be offset left, right or below.  No rhyme or reason. 

I have tried reinstalling the printer with the latest download from the HP site - no improvement.

This printer has been a workhorse for me - any thoughts on what I should do next?  Absolutely need to print a 65 page document for a class that is readable!

1 more weird thing - ink levels have been undetectable since cartridge change as well!

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j4680 with shadowed text - this happened after replacing the cartridge with a brand new 901XL.

Is the new cartridge an HP or a refill/reman (third party) cartridge?  The lack of an ink level would indicate a refill/reman cartridge, or perhaps a cartridge that is not properly making electrical contact with the printer.  

 

The troubleshooting steps in this page may help.

 

If the cartridge is a reman/refill I would suggest returning it to your supplier for a replacement.  Quality of refill/reman cartridges vary greatly but are generally poor, see the page here for a study.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"----------V

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j4680 with shadowed text - this happened after replacing the cartridge with a brand new 901XL.

Bob,

Thanks for the response. Tried the steps your recommended even though the cartridge was brand new HP replacement  and ironically replaced the exact same type of cartridge, which had worked without problems.   Alignment completes (although I do need to position the page on the glass opposite of the picture). 

 I really think the problem might be drivers - some fonts print fine - others are shadowed.  They look fine in print previews.   I downloaded most recent drivers I could find.

Any other thoughts?

  

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