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Kevinsr
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laserjet M1536dnf error message "49 error turn off and turn on" Win7 SP1

After a couple of power failures in a few minutes I tried to turn on the printer and get the message "49 error, turn off and turn on".

I disconnected everything and reconnected the power cable: up to 5 arrows show in the screen on the printer and the message

show up again. I have tried powering down and restarting with the same results. A lot of the sights indicate this could be a firmware problem but I can't connect to the machine to update it. I would appreciate any suggestion you may have. Thank you for your help.

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laserjet M1536dnf error message "49 error turn off and turn on" Win7 SP1

Hi Kevinsr,

 

This issue seems to have many causes...here is some information I found regarding it:

 

http://www.justanswer.com/printers/4lnv6-keep-getting-49-error-turn-off-back-when-trying.html

 

and

 

http://www.fixya.com/support/t3663037-49_error_turn_off_problem

 

and

 

http://www.fixya.com/support/t3142968-hp_lasjet_1522nf_displays_error_49_turn

 

Hope this info helps...let me know!

🙂 If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution 🙂
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dshirsh
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laserjet M1536dnf error message "49 error turn off and turn on" Win7 SP1

I had a problem with my new M451dn last week that generated the dreaded 'Error 49 Turn off and turn on' error. I printed out the Service report and it showed the 49.3870 error being generated. No other info on it. Called HP support and they ended up sending me a new printer. Guess what? Same error, still showing up intermittently. Tried changing drivers, using the universal one as well. Same issue.

The solution:

This printer was replacing another HP laser that was configured as DHCP. I had a resesrvation defined on the DHCP server. Well, instead of just updating the reservations MAC address I decided to just set up the printer as a static IP using the same IP info. That's when the problem started. Out of curiousity I changed the reservations MAC address to match the new printers one and switched the printer back to Automatic (DHCP). Voila, it works great.

I suspect there is some sort of IP conflict that occurs when you use a static IP that is already held by a DHCP reservation. I'm sure it is detectable by the printer side. HP needs to modify the firmware to sense this issue and post a 'DHCP Conflict' message to the display. Would have saved me several hours troubleshooting time.

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