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Organist Student
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line down the page when scanning

There is a black line down the middle of the page when scanning through the document feeder to pdf or jpg files.  There is no line when scanning from the flatbed.

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PhD Student
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line down the page when scanning

Hi Organist,

 

You did not indicate which model you have, but this document should help.

http://support.hp.com/us-en/document/c01622189

 

The scan bar does not move when scanning from the ADF, so if there any dirt or debris on the glass under the ADF scanbar, it shows up as a line.

I was an HP employee.

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wlgreen0001 Tutor
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line down the page when scanning

We have a similar problem with our M3035. We have cleaned the glass and mylar strip but when using the ADF a line appears but it is not present if scanning using only the flatbed scanner.  Suggestions?

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PhD Student
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line down the page when scanning

Hi wlgreen0001,

 

That model is supported on another forum as it is not a consumer model.

I did find this document:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=...

 

You refer to the mylar strip so I suspect you have seen this document.  There is a section at the bottom that refers to a ADF kit, but I do not know if it would be appropriate in your case.

I was an HP employee.

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