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jenniferw710
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lines on photos

HP Recommended
Envy 7645
Microsoft Windows 8.1 (64-bit)

My photos have lines on them.  Help!

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Sunshyn2005
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Message 2 of 2
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HP Recommended

Hi @jenniferw710,

 

I would be happy to help you with your photo quality. Do you see lines in your printed photos, or scanned photos?

 

If you are seeing lines in the printed output, please use the following document to troubleshoot the issue: Fixing Print Quality Problems for the HP ENVY 5640, 5660, 7640 and Officejet 5740, 8040 e-All-in-One....

 

If you are seeing lines through your scanned photos, do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause.   Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector

In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector

 

^ This is not limited to Laserjet printers.

 

 

Let's perform a hard reset. To do so, leave the printer on and unplug the power cable for 1 minute. While it is unplugged, hold down the power button on the printer for 10-15 seconds to release any built up power, then after the minute has passed, plug the printer back in.

 

I hope this helps.

Sunshyn2005
I work on behalf of HP


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