cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
simplescotty
New member
1 0 0 0
Message 1 of 2
2,622
Flag Post

load tray 1 x-heavy, a4 press ok for available media

HP Recommended

Any advice could help...  Have a HP color laserjet CP2025dn.  when we go to print we get an error message stating "

Load tray,HEAVY, Press OK for available media.  Have paper in tray 2 and it only prints when you hit the "OK" button on the printer.  Have tried to un-install drivers and then re-install them, to no avail.  Any ideas.

1 REPLY 1
dansdaduk
Level 9
3,562 3,512 282 598
Message 2 of 2
Flag Post
HP Recommended

Check what Paper Type is set in the Printing Preferences or Properties in your Print dialogue; the default value should be Plain.

 

 

Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation