Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
M402-M403 - for every page to print we need to open the paper draw and close again. Driver has been updated
Welcome to HP Forums @KelliT,
Thanks for the post.
I understand that you need to open and close the paper tray for every print.
Not to worry, I will be glad to help.
Kudos to you for trying to troubleshoot the issue on your own by reinstalling the driver.
May I know how is the printer connected to your computer? (USB or wireless.)
Are you using a Windows or MAC computer?
Do you face the issue while making a copy?
Recommend you connect the printer to your computer using a USB cable.
visit www.hp.com/drivers download the firmware update and install it on the printer.
Please provide more information for further assistance.
Let me know how it goes.
Chimney_83 I am an HP Employee
Didn't find what you were looking for?
Ask the community