• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-04-2012 10:59 AM

HP Recommended
@Michelle195 wrote:

I cannot setup fax, scanning, etc through the HP Director because I keep getting an error that the file marketresearch.msi is missing.  I dont even know what the file is let alone where to get it.  I have uninstalled and installed repeatedly and I can't get rid of this message.

 

 

Was this reply helpful? Yes No

‎10-20-2012 04:03 PM

HP Recommended

went to the support site but don't see where to download to get rid of error message.

Was this reply helpful? Yes No

‎10-23-2012 06:00 PM

HP Recommended
I think the program Bob_Laredo was referring to was Microsoft Fixit. It should be about halfway down the page. Hope that helps.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
Signature
Was this reply helpful? Yes No

‎12-19-2012 07:32 AM

HP Recommended

thanks

@Michelle195 wrote:

I cannot setup fax, scanning, etc through the HP Director because I keep getting an error that the file marketresearch.msi is missing.  I dont even know what the file is let alone where to get it.  I have uninstalled and installed repeatedly and I can't get rid of this message.

 

Was this reply helpful? Yes No

‎12-19-2012 11:21 AM

HP Recommended
Hi beeingdsnelo,

Did you need assistance with the issue reported in this thread? If so, please give details regarding it and I will see what I can do to help.
🙂 If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution 🙂
Was this reply helpful? Yes No

‎01-03-2013 03:35 PM

HP Recommended

This is in response to your (BobLaredo) statement "I could not get the scanner working anyhow"

I also had scanner problems on my Photosmart C4280 usb connected to my Dell Dimension 4600i.

I use PSP-9 and PSP-10 image editing programs. (I know there are more upward versions but I am used to these)

I have learned to use FILE > Import > From Scanner or Camera to scan my images.

I have PSP-9 linking to the C4280 scanner and PSP-10 linking to my Canon MP560 scanner. I don't have to use HP software at all.

 

For the original problem, MSFixit worked fine as you mentioned.

 

Was this reply helpful? Yes No

‎01-21-2013 10:09 AM

HP Recommended

they changed this article to refer to FIX IT but you were spot on!  thank you for providing the only information that has actually worked! Thank you!!!

Was this reply helpful? Yes No

‎07-11-2013 12:25 PM

HP Recommended
@Bob_Laredo wrote:

OK. I finally solved it. I came back to post to help others out. Note, this worked for XP, and the printer is working fine with no more messages. However, the scanner won't work. I never could get that working.

 

Go here to download Microsoft Utlity: http://support.microsoft.com/kb/2438651/

 

Download it and then run it. Select automatic and the install problems choices. After it runs, it will ask you to select a program. Select Market Research. As it uninstalls the program, another window may prompt you about another HP shortcut. Ignore it, do not browse to search for it. Then it will say the shortcut no longer works. Choose to delete it.

 

It will then finish up after another few minutes. Reboot, and your programs will print just fine without any more error messages.

 

This was a trick that did it for me! All I had to do was launch the utility, click the Install button, find MarketResearch, and then tell the utility to attempt a removal. Here is a more direct link to the utility (FixIt):

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

Tags (1)
Was this reply helpful? Yes No

‎09-09-2013 09:51 PM

HP Recommended

marketresearch.msi file missing durring install driver Laserjet 3005 DN

Was this reply helpful? Yes No

‎04-26-2014 08:23 PM

HP Recommended

marketresearch.msi

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.