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Honor Student
Posts: 2
Member Since: ‎07-28-2012
Message 1 of 5 (8,208 Views)
Accepted Solution

master reset for HP C309a

my HP C309a (product #CC335A will not print wireless. i need to know what the button sequence is to reset this device. i think it is # * 6 not sure please help

Accepted Solution

Re: master reset for HP C309a

Yup, turn it off, hold # and 6 while and for a few seconds after turning it back on.

 

If that does not revive the wireless, this is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).

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Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 5 (8,191 Views)

Re: master reset for HP C309a

Yup, turn it off, hold # and 6 while and for a few seconds after turning it back on.

 

If that does not revive the wireless, this is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).

I am employed by HP

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Honor Student
Posts: 2
Member Since: ‎07-28-2012
Message 3 of 5 (8,149 Views)

Re: master reset for HP C309a

Thank you very much for your brain pan
Honor Student
Posts: 2
Member Since: ‎11-10-2013
Message 4 of 5 (6,331 Views)

Re: master reset for HP C309a

Thanks, seem fine so far. I am new to this printer so presume it has history /legacy to erase. I presume the master reset is all I need to start with a clean sheet. I didn/t want to inkprint, just going to scan to memory stick for now. I will keep you informed of my adventures, cheers and thanks again

Honor Student
Posts: 2
Member Since: ‎11-10-2013
Message 5 of 5 (6,329 Views)

Re: master reset for HP C309a

Star (*)asterix was referred to in the question. so may confuse as the answer does not include (*) but just ( Hash and 6 together, #+6). My apologies, and thanks
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