cancel
Showing results for 
Search instead for 
Did you mean: 

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
speakerluan Honor Student
Honor Student
4 3 0 0
Message 1 of 8
306
Flag Post
HP Recommended

mr printer won't print

I changed the black cartridge in my printer and now the page is blank...

The printer sounds like it is printing, but no ink is being put on the paper.

I downloaded the diagnostic software and it couldn't detect a problem

I took the cartridge out and put in another new one

same problem...  I even changed all the cartridges....same problem

The problem occurs on copying as well as printing from the computer

Does anyone have an answer?

0 Kudos
7 REPLIES 7
PhD Student
PhD Student
1,274 1,234 39 127
Message 2 of 8
304
Flag Post
HP Recommended

mr printer won't print

did you remove the adhesive tape from the bottom of the new cartridge
Signature:
I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.
0 Kudos
speakerluan Honor Student
Honor Student
4 3 0 0
Message 3 of 8
294
Flag Post
HP Recommended

mr printer won't print

yes - do you have any other ideas?

I just took each one out to make sure there wasn't some residual tape....

0 Kudos
PhD Student
PhD Student
1,274 1,234 39 127
Message 4 of 8
292
Flag Post
HP Recommended

mr printer won't print

did the old cartridges still print? but not well? if so, try them, see the result. could be the cartridges
Signature:
I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.
0 Kudos
speakerluan Honor Student
Honor Student
4 3 0 0
Message 5 of 8
286
Flag Post
HP Recommended

mr printer won't print

I put in all new cartridges to eliminate the problem of a faulty cartridge

0 Kudos
PhD Student
PhD Student
1,274 1,234 39 127
Message 6 of 8
282
Flag Post
HP Recommended

mr printer won't print

what is the model of said printer
Signature:
I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.
0 Kudos
speakerluan Honor Student
Honor Student
4 3 0 0
Message 7 of 8
277
Flag Post
HP Recommended

mr printer won't print

I have the Officejet Pro L7680

0 Kudos
PhD Student
PhD Student
1,274 1,234 39 127
Message 8 of 8
276
Flag Post
HP Recommended

mr printer won't print

in the tools options there might be a diagnostic to reset option. Try playing around with those. I do not have a direct answer sorry
Signature:
I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.
0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation