• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-19-2017 11:47 PM

HP Recommended
Product: HP Photosmart 5520

my 5520 printer / scanner has started to break my scans up into lots of mini scans of the one page.

3 REPLIES 3

‎04-20-2017 12:14 AM - edited ‎04-20-2017 12:23 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Were you trying to scan a document (report or receipt) "Save as JPEG"? 

From the Scan software, you need to go to "Advanced Settings" and uncheck Auto Crop.

 

Here's an example to show you how it's done:

@ time 35 seconds

  

HP Deskjet 2540 Scanning Tips

 (different photo but using the same software)

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎04-20-2017 12:22 AM

HP Recommended

Hi,

 

That is something to do with Auto crop, this option is good for scanning few photos in one go. You may want to turn this option off. For Windows computer, please try

 

(a) Double click printer icon on desktop,

(b) Click Scan o Document or Photo,

(c) Click Settings.

(d) Untick Auto crop,

(e) Cliack OK/Apply.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-20-2017 12:31 AM

HP Recommended

Hi im working from a MAC and cannot find anything similiar as the below....??? I do have two icons one HP Utility and the other HP Scan (used for scanning).....anyone done yhis from a MAC?

@banhien wrote:

Hi,

 

That is something to do with Auto crop, this option is good for scanning few photos in one go. You may want to turn this option off. For Windows computer, please try

 

(a) Double click printer icon on desktop,

(b) Click Scan o Document or Photo,

(c) Click Settings.

(d) Untick Auto crop,

(e) Cliack OK/Apply.

 

Regards.

 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.