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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-19-2017 11:47 PM

HP Recommended
Product: HP Photosmart 5520

my 5520 printer / scanner has started to break my scans up into lots of mini scans of the one page.

3 REPLIES 3

‎04-20-2017 12:14 AM - edited ‎04-20-2017 12:23 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Were you trying to scan a document (report or receipt) "Save as JPEG"? 

From the Scan software, you need to go to "Advanced Settings" and uncheck Auto Crop.

 

Here's an example to show you how it's done:

@ time 35 seconds

  

HP Deskjet 2540 Scanning Tips

 (different photo but using the same software)

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎04-20-2017 12:22 AM

HP Recommended

Hi,

 

That is something to do with Auto crop, this option is good for scanning few photos in one go. You may want to turn this option off. For Windows computer, please try

 

(a) Double click printer icon on desktop,

(b) Click Scan o Document or Photo,

(c) Click Settings.

(d) Untick Auto crop,

(e) Cliack OK/Apply.

 

Regards.

BH
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‎04-20-2017 12:31 AM

HP Recommended

Hi im working from a MAC and cannot find anything similiar as the below....??? I do have two icons one HP Utility and the other HP Scan (used for scanning).....anyone done yhis from a MAC?

@banhien wrote:

Hi,

 

That is something to do with Auto crop, this option is good for scanning few photos in one go. You may want to turn this option off. For Windows computer, please try

 

(a) Double click printer icon on desktop,

(b) Click Scan o Document or Photo,

(c) Click Settings.

(d) Untick Auto crop,

(e) Cliack OK/Apply.

 

Regards.

 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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