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Yoyita
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my HP Envy 4500 suddenly will not scan

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I have a HP Envy 4500 All-In-One and suddenly, when I go to scan an item from the glass plate I click on the "scan Document" and the camera feature comes on and wants to take a photo of my scan. I have gone to settings over and over again and tried turning the device on and off, etc, and made sure everything is up-to-date on my software devices and no luck. Please help me! I have Windows 10.

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banhien
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@Yoyita


Welcome to HP Support Forum. Firstly, please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
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