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06-07-2009 12:27 PM
I just inherited an hp photosmart c4400 All-in-one, so it's not brand new. I set it up and installed the software, found the sample photo paper that it came with and printed a couple test photos. They came out great. Then I tried to print a word document and the page came out blank. I tried printing a webpage; it printed everything color on the page quite nicely, but none of the black text. The HP solution center tells me that both color and black ink levels are quite high; the cartridges are both properly installed, and both feel heavy and full. I also tried color and black-and-white copying functions, with same results. Any help would be greatly appreciated.
07-26-2009 07:22 AM