Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎04-21-2014
Message 1 of 3 (364 Views)

my hp photosmart 5510

my printer will not print black ink,  new cartridges, cleaned head several times, uninstalled and reinstalled and it still does not print black ink.  it will print in any color except black

1-preacher

0 Kudos
Highlighted
Professor
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 3 (336 Views)

Re: my hp photosmart 5510

[ Edited ]

This ink document may offer some help:

 

http://support.hp.com/us-en/document/c03425035

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
HP Support Agent
Posts: 17,304
Member Since: ‎09-02-2013
Message 3 of 3 (293 Views)

Re: my hp photosmart 5510

Hi 1-preacher,

 

What was the outcome after using the document 007OHMSS suggested?

 

If you are still experiencing an issue printing to your 5510 please post back with your warranty status. Use the following link to check your warranty.

 

If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.

 

If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.

 

Please also include your country/region in your next post. Thanks.

 

 

 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation