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Student
Posts: 1
Member Since: ‎01-22-2012
Message 1 of 2 (635 Views)

my officejet j6450 is offline

My Officejet j6450 will not go "online" after installing a new modem/router  and reconnecting my D-link print server.  I have Windows XP and use a Motorola SBG6580. The printer can be set to "online" on the printer page on the computer, but the printer itself is set to "offline" and cannot be changed. If I shut the printer down then turn it back on, all print jobs in the que will print. Any suggestions as to what I can do?.  I have tried everything I know including emptying the print spooler file.  Thanks.

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Distinguished Professor
Posts: 5,287
Member Since: ‎11-22-2011
Message 2 of 2 (535 Views)

Re: my officejet j6450 is offline

[ Edited ]

This article should help with your printer offline error:
http://support.hp.com/us-en/document/c02221706

Give the steps outlined a try and let us know if it helps.

Best of Luck!

 

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