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peggypup
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my phone line isnt working when connected to my printer/fax machine

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my phone line stopped working and when I called my provider she had me unplug the phone line from my printer/fax machine and plung int into my phone and it worked. She said the problem is not the phone line but the fax machine .  This happened last thursday. My printer works fine and has not problem i just cant fax now

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peggypup
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is there anyone from hp that can give me some answers to my problem here?

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Jeet_singh
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Hi @peggypup,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand you are having an issue with the phone line not working when connected to your HP printer. Don't worry as I have a few steps to help you get through this concern,

 

To provide you with an accurate solution, I'll need a few more details:

What is the product number of this computer? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...) http://hp.care/2bygf7l

What is the Operating System installed on the PC? Windows or Mac

Have you checked the connections?

Have you tried running the fax setup wizard?

 

In the meantime, let's try these steps here:

 

The fax feature requires a 2-wire phone cord to be used from the wall outlet to the 1-Line port on the back of the printer. If you are using a 4wire cord, then the 2-wire adapter goes on the end being plugged into the printer. 

 

Next thing, I would suggest here is to run the fax setup wizard and run the fax test.

 

Please respond to this post with the details and the results of the troubleshooting steps for further assistance.

 

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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