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Student
Posts: 1
Member Since: ‎04-23-2012
Message 1 of 3 (429 Views)
Accepted Solution

my printer does not turn off

Office Jet 6500A Plus, wireless, printer does not turn off.

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Accepted Solution

Re: my printer does not turn off

Unplug power from the back of the printer for 30 seconds.  Plug back in and turn on.

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Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 3 (419 Views)

Re: my printer does not turn off

Unplug power from the back of the printer for 30 seconds.  Plug back in and turn on.

I am employed by HP

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Honor Student
Posts: 4
Member Since: ‎01-28-2010
Message 3 of 3 (233 Views)

Re: my printer does not turn off

Pulling the plug and letting it reset before plugging it back in works just fine.  Thank you.

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