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03-14-2013 12:15 PM
I would use a flashlight and check the area very carefully and verify that there are no bits of paper or other debris. Then remove the ink and the cradle if it is removable. Look again for debris and re-seat the carriage and ink. Make sure all ink is installed properly. Let me know how it goes.
What is the full name of the printer and what is it's model #?
What is the operating system for your computer including whether 32 or 64 bit?
Good Luck !
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