Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 3
Member Since: ‎04-29-2011
Message 1 of 3 (1,650 Views)

my printer's Toolbox is not working.

The following message appears when I try to open the toolbox;


HP ToolboxFX has encountered an error and can not recover

Please re-start HP ToolboxFX, or re-start your PC. You will not be able to receive alert messages, or use other HP ToolboxFX features until HP ToolboxFX has been restarted.

Windows Version: Win32NT – 5.1.2600.196608

HP ToolboxFX version: 004.009.00140


I have a HP Laserjet M1522 MFP Series PCL 6, it was working good till yesterday. It keeps on shutting off by itself. Any suggestions?


0 Kudos
Honor Student
Posts: 3
Member Since: ‎04-29-2011
Message 2 of 3 (1,610 Views)

Re: my printer's Toolbox is not working.

Hello everyone,

Since no one seems to know a solution to this problem, I will let you know how I did repair this problem. I worked restless to get to the bottom of this for a while, so I decided to try the CD that came with the printer. This is the result.


Repair Printer’s Toolbox

1) Insert CD that came with the printer.

2) Go to My Computer.

3) Right Click and press OPEN.

4) Go to the SETUP folder and double click.

5) Go to the “hppTLBXFXM1522” folder and double click.

6) Right click the “hppTLBXFXM1522.msi” file and select either “repair” or “install’, see which works best for you.


I hope whoever has this problem will enjoy this solution, good luck to everyone.



Posts: 9
Member Since: ‎04-22-2010
Message 3 of 3 (1,500 Views)

Re: my printer's Toolbox is not working.

Hey Tatty,


I am trying what you have said worked for you. Except, mine is a M2727nf. So far, I have attempted to repair, then tried installing. Neither has worked yet. I am going to uninstall then attempt another installation. Will update when I find out if works.


Just wanted to say thanks for posting what you found to work. It definitely gave me a starting point.



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation