Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎06-13-2012
Message 1 of 2 (4,690 Views)

my printer says it has a paper jam so it won't print, but it doesn't have any paper jam.

I have the J3680 Officejet.  I used Windows XP.  The printer message says Paper Jam.  I can't find any paper inside it.  It won't do anything.  What can I do?

0 Kudos
Associate Professor
Posts: 1,518
Member Since: ‎04-25-2011
Message 2 of 2 (4,683 Views)

Re: my printer says it has a paper jam so it won't print, but it doesn't have any paper jam.

[ Edited ]

Hello SummerSunSpirit,

Love the handle BTW!  With this one, I've included a link below with some excellent t-shooting steps to help you get this resolved.  Follow the steps closely in the order they appear.  If you have a flashlight handy, that would be great for checking the rollers for small (sometimes tiny) scraps of paper that have lodged under the rollers.  Good Luck!

 

http://support.hp.com/us-en/document/c01107005

I worked for HP but my posts and replies are my own....Thank you!

*Say thanks by clicking the *Kudos!* which is on the left*

*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation