Note on archived topics.
11-16-2011 03:00 PM
What i would do is Power cycle the printer and the router as well
-basically having them turned off for about 10-15 seconds
-and then powering back the router back on wait for all the lights to turn on completely
-and after that is back up and running i would turn the printer back on and re-establish the connection between the printer and the Wireless network
__ if this Solution has helped Please Mark as Resolved and feel free to Provide a Kudos__
12-28-2011 06:56 PM
Seems like all HP's printers go offline a lot.
Mine does it everyday too.
All I can find is a lot of questions of WHY? Doesn't HP know the answer? Will someone post it please?
The power down option every **bleep** day is a bit tiresome.
I have Officejet 7410 and network defaults have been set, re-attach to network after powerdown, updated latest drivers, upgraded to a mega compatible wireless router, all the latest drivers, etc.........
give me a break HP.
I gave up on HP desktops a long time ago after multiple mother board failures on multiple models.
Please help before I give up on HP Printers too.
01-25-2012 02:41 PM - edited 01-25-2012 03:14 PM
I too, have this problem. To now, I can't get the printer to be recognized by the HP computer at all. It says there is a driver missing so I downloaded again and still says 'offline'. I uninstalled everything and started over and still 'offline'. I've gone through this every single day that I wanted to print something. It has been close to 4hrs. and I still don't have one document printed. I tried to send an email to HP and that process is just maddening. It is a great looking printer that just has too many cliches, now a dust collector. Very disappointed in HP. So today I cut my losses and bought a different make from another company. So that is how I resolved this issue.
01-26-2012 07:16 AM
My printer (Officejet 6500A Plus-710n) has been doing the same thing, and even after taking the steps suggested, continues to go off-line. It almost always says I have to add the MAC address of the printer to the wireless router, but that has been done, and checked several time for validity, and the same thing happens continuoussly. I have the printer connected to 2 laptops and a PC. Does that have anything to do with it?
02-02-2012 10:27 AM
My p1102w worked just fine for months, after vacation it started turning off by itself. If I turn it on it will turn off again. I am at an office so our computers plug into a network wire I dont have a modem. I have tried powering it off and it dosent seem to matter.
I think something happened here but not sure how to fix it.
02-03-2012 08:27 PM
I had three computers hooked up to my HP ePrinter and still it went offline whenever it wanted to. It worked for the first few months, no problem, then everytime I went to use it it was 'offline'. I had to start from the beginning each time, reinstalling drivers, router, etc. So now, I check to see if it is offline before I use that printer. The only way it works now is if I'm hooked up to it by printer cable, which defeats the purpose of a 'wireless' printer. I even tried it again today and yes, it's 'offline'. So I can only say that it is just a bad printer. If there is a solution I don't know about it.
02-04-2012 09:10 AM - edited 02-04-2012 09:12 AM
they ALL can't be bad printers...sounds like the "wireless" just isn't as wireless as they made it out to be...lol. I'm thinking about returning it for a different model. My husband has another HP model at his office...4, actually, and has not had any problems with them yet, and they are about 6 mos. old. Can't remember the exact model, but will post later if anyone is interested.