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Student
Posts: 1
Member Since: ‎09-21-2012
Message 1 of 3 (385 Views)

new cartridge won't work

I installed new black and color cartridges into my F4240 and now the color won't work. If I print b/w it works fine. If I print color it will print about 2 inches of the page and stop and show E. Also, the two columns at the top for the ink levels takes the level down to low on the color side. I've removed/reset the cartridge multiple times to no avail. Even put the old cartridge back in and it worked fine (exceot light because it was low). What do I do?

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Grad Student
Posts: 176
Member Since: ‎12-15-2010
Message 2 of 3 (381 Views)

Re: new cartridge won't work

[ Edited ]

Try the steps in this document :

http://support.hp.com/us-en/document/c01371258

 

Steps to Align the printer:

 Follow step four in this link: http://support.hp.com/us-en/document/c01486681

 

Clean Print Cartridge :

Follow step four in this link: http://support.hp.com/us-en/document/c01352640

 

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Professor
Posts: 1,544
Member Since: ‎02-24-2011
Message 3 of 3 (381 Views)

Re: new cartridge won't work

[ Edited ]

Hi there, this link contains potential solutions for print quality issues on your printer, including missing colours http://support.hp.com/us-en/document/c01371258 

 

If you're still having problems after working through the suggestions you could try returning the cartridge to the retailer your purchased it from and explain the problem you're having. Hope this information helps, all the best.


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