The HP Community is here for you.
09-21-2012 08:07 AM
I installed new black and color cartridges into my F4240 and now the color won't work. If I print b/w it works fine. If I print color it will print about 2 inches of the page and stop and show E. Also, the two columns at the top for the ink levels takes the level down to low on the color side. I've removed/reset the cartridge multiple times to no avail. Even put the old cartridge back in and it worked fine (exceot light because it was low). What do I do?
09-21-2012 08:24 AM - last edited on 04-19-2016 11:27 AM by OscarFuentes
Try the steps in this document :
Steps to Align the printer:
Follow step four in this link: http://support.hp.com/us-en/document/c01486681
Clean Print Cartridge :
Follow step four in this link: http://support.hp.com/us-en/document/c01352640
I work for HP but my posts and replies are my own.
Click on Kudos if you like my reply.
09-21-2012 08:26 AM - last edited on 04-19-2016 11:27 AM by OscarFuentes
Hi there, this link contains potential solutions for print quality issues on your printer, including missing colours http://support.hp.com/us-en/document/c01371258
If you're still having problems after working through the suggestions you could try returning the cartridge to the retailer your purchased it from and explain the problem you're having. Hope this information helps, all the best.
I am an HP employee.
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.