Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎07-21-2012
Message 1 of 2 (170 Views)

new printer will not turn on. green light on adapter stays on for a few seconds and goes off.

New printer will not turn on. Disconnected power adapter and reconnected. Tried different outlets. Green light on adapter stays on a few sounds and then flashes twice and goes off. HP briefly appears on the keypad.

0 Kudos
Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 2 (159 Views)

Re: new printer will not turn on. green light on adapter stays on for a few seconds and goes off.

Reset the power supply.  Disconnect it from both the wall and the printer for 5 minutes.  Connect the power to the wall.  Do not use a power strip or surge protector.

 

If that does not work, this is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation