cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
tizzy
Level 3
68 25 1 1
Message 1 of 2
88
Flag Post

new way HP installs printers?

HP Recommended
photosmart 5520
Microsoft Windows 10 (64-bit)

Has HP changed the way printers are installed?  My 5520 is called HPB55024 on my Printers and Devices page, which I think means it is connected to a HP server for printing. That printer works; but my "old" printer shows as HP 5520 series and does not now work. How do I get this printer to function, if my guess on the other printer printing through a HP server is correct?

0 Kudos
1 REPLY 1
Rainbow23
Retired
Retired
7,692 7,685 427 601
Message 2 of 2
Flag Post
HP Recommended

Hi @tizzy,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your old HP Photosmart 5520 e-All-in-One Printer does not print.

 

This issue could occur if the printer is offline.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Printer is Offline (Windows)

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation