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Tutor
Posts: 17
Member Since: ‎07-20-2009
Message 1 of 5 (652 Views)

no ip address on cp1025nw

I received an email from HP that advised installing the latest firmware update for my CP1025nw. The update succeeded, but my printer IP information on my printer configuration page no longer shows an address - just 0.0.0.0. I have had no problems until I installed the firmware update.

0 Kudos
Provost
Posts: 17,033
Member Since: ‎07-30-2012
Message 2 of 5 (641 Views)

Re: no ip address on cp1025nw

Go ahead and fully reinstall the printer using the software and drivers from the HP web site.

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution .
I used to work for HP but I saw the light and retired!

Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
Tutor
Posts: 17
Member Since: ‎07-20-2009
Message 3 of 5 (637 Views)

Re: no ip address on cp1025nw

Thanks, but I've done that several times, and still no IP address on the configuration page.

Provost
Posts: 17,033
Member Since: ‎07-30-2012
Message 4 of 5 (635 Views)

Re: no ip address on cp1025nw

Reset the printer back to its Factory Defaults.  Power cycle the printer.  Now try to reinstall please.

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution .
I used to work for HP but I saw the light and retired!

Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
Tutor
Posts: 17
Member Since: ‎07-20-2009
Message 5 of 5 (624 Views)

Re: no ip address on cp1025nw

Thanks, but have already tried that several times, too. Config still reports a 0.0.0.0 IP address. I might mention, again, that the IP address problem started after loading the firmware update, as recommended by HP.

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