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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-12-2017 09:13 AM

HP Recommended
Product: HP Envy 100E e-All-in-One Prin
Operating System: Microsoft Windows 10 (64-bit)

New ink cartridge.  Cleaned cartridge. No errors. No yellow.

3 REPLIES 3

‎04-12-2017 09:45 AM

HP Recommended

Could you please confirm the printer model? I cannot find any reference to an Envy 100e printer.


Bob Headrick,  HP Expert

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‎04-12-2017 12:43 PM

HP Recommended

I have a HP Envy 100e - All-in-One Printer - Model #CN5194  Thank you!

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‎04-12-2017 01:16 PM

HP Recommended

OK, your printer is actually the Envy 100 e-all-in-one d410b, model cn519a.  

 

The troubleshooting steps in the document here may help address yellow ink not printing on your Envy 100.  

 

If the troubleshooting does not resolve the issue and the indication is the cartridge needs to be replaced the following may help recover the cartridges:  get a clean coffee cup and put 1" of hot (but not boiling) water in it.  Remove the color cartridge and put it nozzles down in the cup.   Let soak for ten minutes, then remove the cartridge.  Dry the electrical contacts with a lint free wipe, a clean coffee filter works well for this.  Put the cartridge back in the printer and run another cleaning cycle, then try printing a test page.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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