If the troubleshooting does not resolve the issue and the indication is the cartridge needs to be replaced the following may help recover the cartridges: get a clean coffee cup and put 1" of hot (but not boiling) water in it. Remove the color cartridge and put it nozzles down in the cup. Let soak for ten minutes, then remove the cartridge. Dry the electrical contacts with a lint free wipe, a clean coffee filter works well for this. Put the cartridge back in the printer and run another cleaning cycle, then try printing a test page.