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JanMM2
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100
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no yellow HP ENVY 100e e-All-in-One Printer - 4410t

HP Recommended
HP Envy 100E e-All-in-One Prin
Microsoft Windows 10 (64-bit)

New ink cartridge.  Cleaned cartridge. No errors. No yellow.

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Bob_Headrick
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Could you please confirm the printer model? I cannot find any reference to an Envy 100e printer.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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JanMM2
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I have a HP Envy 100e - All-in-One Printer - Model #CN5194  Thank you!

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Bob_Headrick
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OK, your printer is actually the Envy 100 e-all-in-one d410b, model cn519a.  

 

The troubleshooting steps in the document here may help address yellow ink not printing on your Envy 100.  

 

If the troubleshooting does not resolve the issue and the indication is the cartridge needs to be replaced the following may help recover the cartridges:  get a clean coffee cup and put 1" of hot (but not boiling) water in it.  Remove the color cartridge and put it nozzles down in the cup.   Let soak for ten minutes, then remove the cartridge.  Dry the electrical contacts with a lint free wipe, a clean coffee filter works well for this.  Put the cartridge back in the printer and run another cleaning cycle, then try printing a test page.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

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