Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
unexpected error while scanning the document
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you get an unexpected error while scanning the document from your HP DeskJet Ink Advantage 3830 All-in-One Printer.
This issue could occur if the drivers are not configured properly.
Let's go through a few steps to uninstall and reinstall the drivers:
Step 1: Uninstall the Drivers:
Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)
Also, please follow the steps provided below to completely remove the printer software from printer properties.
Steps to remove printer driver files from Print Server Properties:
Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers
Let me know how this works.
You have a good day ahead.
Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
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