not printing excel 2016 from office 365 on HP E77830

[G_Papadopoulos]

Hi,

i have problem with a customer with MPS Contract who cannot print excel via office 365 on an HP Color Laserjet Managed E77830. 

We have proposed him different ways to print:

1. Directly from Explorer

2. Saving the File to the disk and opening excel

3. Copying the file and pasting it on other Client's PC

4. The Printers has the last firmware update

5. The Driver is the last UPD v.6.7 PCL6

6. We have disabled the UAC from User Accounts 

But we can print in old HP devices with all the above ways (the old device is CM4540 & laserjet 477)

Any ideas???

[G_Papadopoulos · Accepted solution]

Hi,

We found a solution, we installed the Last UPD Post Script Driver and it works fine.

So keep this in mind if you face the same problem