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Student
Posts: 1
Member Since: ‎09-07-2010
Message 1 of 3 (2,996 Views)

officeject 6500 cartridges won't align

Right out of the box this thing has not aligned the cartridges.  It has been through a dozen sheets of paper, fails each time, and will not print in color.

 

Any suggestions before I return it?

 

Thanks

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Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 2 of 3 (2,979 Views)

Re: officeject 6500 cartridges won't align

[ Edited ]

I suggest you follow the steps in THIS document. If it still does not align, then call HP so that they can replace the printhead for you.

I am an ex-HP Employee. Currently inactive on the forum.
Honor Student
Posts: 2
Member Since: ‎09-13-2010
Message 3 of 3 (2,947 Views)

Re: officejet 6500 cartridges won't align

Mine is brand new out of the box, and it never printed the first alignment sheet.  Let it run all night long doing the "alignment process" that may take 7 minutes, and it never printed a thing....

 

Did a system reset and got the same thing.

 

CD in Oklahoma

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