Create an account on the HP Community to personalize your profile and ask a question
08-03-2016 10:11 AM
Ive had this officejet 100 for about 3 years now. Bought a new laptop 3 months ago with win7 64bit. Ive always been printing through bluetooth without any issues. Everything was working fine up until today.
I noticed yesterday there were a whole bunch of updates for my laptop. I installed all of them. Today i try printing with bluetooth and it doesnt work. When i click print, the paper load and then just sits there forever with the white light blinking. I uninstalled the printer and reinstalled it and still have the same issue. battery is fully charged. Printer works fine though USB. any ideas?
08-03-2016 07:29 PM
Thanks for reaching out to the HP Support Forums for a solution to your printing issue.
I understand that you are trying to use an HP Officejet 100 Mobile Printer with a Windows 7 computer and it prints fine when connected with a USB cable, but will not print via Bluetooth. I would like to help with that.
Here is a support document intended for use with this type of issue - Troubleshooting Bluetooth Connectivity Issues.
Please let me know if this resolves the issue, or if you require further assistance.
In fact, if this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂
08-04-2016 08:32 AM
That did not resolve the issue. i dont think the BT is the problem. When i click print, the printer loads the paper and stops after that with the power light blinking. The computer sees the printer just fine. I feel like some windows update recently messed it up. Any updated drivers coing out? i noticed some other people have this issue on the forum and there was no solution.
08-04-2016 12:17 PM
Thanks for getting back to me with that information.
There is a tool called the HP Print and Scan Doctor that can diagnose and fix many printing and printer software issues. I have never had the chance to run the tool with a Bluetooth printer before, but it might be worth a shot to download and run it.
I also came across this support document - The Printer Does Not Print After Upgrading to Windows 7.
I realize that your PC was already running Windows 7, but you mentioned that all this started after doing some Windows updates, so maybe the extra step in he uninstall/reinstall process can help.
Please let me know how it goes.
08-04-2016 12:56 PM - edited 08-04-2016 12:56 PM
Thanks for trying. Have you had a chance to try the steps from that oher support document?
Please reply at your convenience.
08-04-2016 01:57 PM
I was hopeing that 'Step two: Remove the drivers and the driver package' in between uninstalling and reinstalling the printer software could of helped.
Try performing a reset on the printer to see if that can help.
Please let me know if that helps.
08-04-2016 03:41 PM
My resources for this issue have become exhausted.
Are there jobs stuck in the print queue for the Bluetooth printer. Try following the steps in this document - Print Jobs Stuck in Print Queue (Windows).
If this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂