My is doing the same problem, open access door when closed, I have tried all of the steps and unpluging and repluging in and nothing. I have only had this machine for a few months. Ughh message is on printer not computer.
If you have gone through all the steps that I had posted already, and the issue is still not resolved. Please call our phone support at 800-474-6836 for further options. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.