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    Fix HP Printer issue in macOS

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    Information
    Fix HP Printer issue in macOS

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officejet 2620 door open

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Erroroneous message: "Door Open." But door is closed.

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Hi @Neyzenhasan,

 

Welcome to the HP Forums! 

 

I noticed that you are getting the error message: "Door Open." But door is closed. With your HP Officejet 2620, and I am happy to help with this door open issue!

 

I would recommend to follow this guide, 'Door Open' Error Message Displays on the Control Panel, even though it is for a different printer, I believe the same steps will apply to yours.

 

I would also make sure the printer's power cable is plugged directly to the wall outlet not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.

 

Just a few questions for you:

 

  • Is the error message on the printer's control panel or on the computer?
  • What Operating System are you using? Windows or Mac? What version?

 

Hope this information is helpful, and hope to hear from you soon! Smiley Happy

RnRMusicMan
I work on behalf of HP

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Printer was defective. HP replaced it at no charge.

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My is doing the same problem, open access door when closed, I have tried all of the steps and unpluging and repluging in and nothing. I have only had this machine for a few months. Ughh message is on printer not computer.

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Hi ablackburn00,

 

If you have gone through all the steps that I had posted already, and the issue is still not resolved. Please call our phone support at 800-474-6836 for further options. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

 

Best of luck! :generic:

RnRMusicMan
I work on behalf of HP

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