officejet 2620 door open

[Neyzenhasan]

Erroroneous message: "Door Open." But door is closed.

[RnRMusicMan]

Hi @Neyzenhasan,

Welcome to the HP Forums! 

I noticed that you are getting the error message: "Door Open." But door is closed. With your HP Officejet 2620, and I am happy to help with this door open issue!

I would recommend to follow this guide, 'Door Open' Error Message Displays on the Control Panel, even though it is for a different printer, I believe the same steps will apply to yours.

I would also make sure the printer's power cable is plugged directly to the wall outlet not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.

Just a few questions for you:

• Is the error message on the printer's control panel or on the computer?
• What Operating System are you using? Windows or Mac? What version?

Hope this information is helpful, and hope to hear from you soon!

[Neyzenhasan]

Printer was defective. HP replaced it at no charge.

[ablackburn00]

My is doing the same problem, open access door when closed, I have tried all of the steps and unpluging and repluging in and nothing. I have only had this machine for a few months. Ughh message is on printer not computer.

[RnRMusicMan]

Hi ablackburn00,

If you have gone through all the steps that I had posted already, and the issue is still not resolved. Please call our phone support at 800-474-6836 for further options. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

Best of luck!