Hi i have a brand new HP officejet 3831 all in one printer, using for the first time today although i set up a couple of days ago...anyway Ive just spent the last 5 hours to try and get it to print via wireless from my laptop which is running windows 10!!
i have had the following messages
Intervention needed... Assistance needed paper jam (which there was not)..
so far ive installed and reinstalled various times both from the cd that came with and the software online via hp.. updated drivers cleared printing spools reset both printer and computer ( yes ive unplugged it from mains and removed power leads as suggested) tried setting up the printer on AirPrint via chrome which also failed done many of the hp doctor scans and fixes ect
it will print if i send remotely via my android phone and actually printed 1 copy of something after a completely reset but that's been it im at my wits end with it...