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Student
Posts: 1
Member Since: ‎11-20-2013
Message 1 of 2 (416 Views)

officejet 6300 driver

I have downloaded the hp drivers in the past for the 6310 officejet all-in-one and have gotten the hp solution window box with the pink/red/blue city scene that looks like Bergen in Norway that opens with the gray/blue tabs across the top and left side for you to select what to scan.  That did not appear this time and all I get is an error message saying that my printer and computer are not connected.  However I can print--just not scan.  Any suggestions?  How do I get the scanning window to come back?

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Distinguished Professor
Posts: 3,421
Member Since: ‎02-03-2010
Message 2 of 2 (402 Views)

Re: officejet 6300 driver

Hi,

 

Download and run HP Print and Scan Dr utility from link below.

 

www.hp.com/go/tools

Although I am an HP employee, I am speaking for myself and not for HP.

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