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Student
Posts: 1
Member Since: ‎09-07-2011
Message 1 of 2 (325 Views)

officejet 6500 E709a installation failure

When trying to reinstall a 6500 E709a after a bad system crash, I keep getting "Fatal Error" and "older version of HP Product Assistant cannot be removed".  I have Windows XP and am using a USB connection for the 6500.  I've uninstalled, rebooted and done the disk clean-up recommended by HP to try to resolve the issue but to no avail.  Although the installation repeatedly failed, each time I could print with it.  But when trying to scan, the 6500 says "no scan options" after the query "Select Computer".

 

Thoughts?

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Student
Posts: 1
Member Since: ‎09-14-2011
Message 2 of 2 (272 Views)

Re: officejet 6500 E709a installation failure

I am having the same problem.  It is almost installed, but then get fatal error: msinetdevicemanager

Please help.

 

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