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Posts: 1
Member Since: ‎09-17-2012
Message 1 of 3 (670 Views)

officejet 6500 won't print black

My officejet 6500 worked fine...ran out of black ink, so I put in a new large size cartridge, and now it won't print black (print or copy); put in all new other 3 cartridges, and now it saying the cyan is empty!  Read lots of posts and so far have only tried the 3/# disconnect move.  What else might work?... this problem is ridiculously frustrating!

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Posts: 29,562
Member Since: ‎11-17-2008
Message 2 of 3 (669 Views)

Re: officejet 6500 won't print black

The post here may help.  Be sure to check the vents.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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Posts: 23
Member Since: ‎09-20-2012
Message 3 of 3 (502 Views)

Re: officejet 6500 won't print black

 Pl check  are  you using right  ink cartrige  and it is  genine HP ink cartridge. PL  try  with print head claning  ref to page 151 in the user manual , see the attached link for the product user manual.  Hope this  helps you to solve the probelm .


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