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deancrowder
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officejet 6600 wont print in colour even after cleaning printhead?

HP Recommended
officejet 6600
Microsoft Windows 10 (64-bit)

my officejet 6600 wont print in colour. Theres ink in the cartridges and ive cleaned the printhead six or seven times but still no luck?

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Riddle_Decipher
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@deancrowder

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand the HP Officejet 6600 won't print in color even after cleaning the printhead,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check if it prints color using the copier as a standalone without the need of a computer?

(if it doesn't work either, it's a hardware failure and you may want to Contact HP for a hardware service)

If it prints fine on the copier, follow the below steps:

 

Step 1: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.

 

Step 2: Check the estimated ink levels

Check the estimated ink levels. If an ink cartridge is empty, your printer can print for a period of time in either greyscale or composite black, depending on which ink cartridge is empty. If a color ink cartridge is empty, the printer prints in greyscale using black ink. If the black ink cartridge is empty, the printer prints in composite black using color ink. Composite black might not be as dark as regular printouts.​

 

Step 3: Replace any low or empty ink cartridges

Replace any critically low or empty ink cartridges, and then try to print again. Skip this step if all ink cartridges show healthy ink levels.

 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts,  

mark my post as Accepted Solution. 

And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards, 

Riddle_Decipher
I am an HP Employee

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