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‎05-15-2017 09:54 AM

HP Recommended
Product: OfficeJet 8610
Operating System: Microsoft Windows 10 (64-bit)

My OfficeJet 8610 constantly experiences a cartridge jam while printing where the print head/cartridge is "stuck" at the far left of the carridge and must be manually moved back to the right in order to clear the error. I use Instant Ink from HP so I assume I am using genuine parts.

1 REPLY 1

‎05-16-2017 12:34 PM

HP Recommended

Hey @Phil_C_YA, 

 

Welcome to the HP Support Forum. I hope you find your time here useful 🙂 

 

I see that you're encountering a carriage jam when using your HP Officejet Pro 8610 e-All-in-One Printer. I would like to help. 

 

Let's try Methods 1 through 7 as directed here: https://support.hp.com/us-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/model...

 

Please let me know the result of your troubleshooting by responding to this post.  If I have helped you resolve the issue and you liked this post, feel free to give me virtual props by clicking on the 'Thumbs Up' icon below and accepting this solution.  
 
Thank you for posting in the HP Support Forum.  

 

Have a great day! ヾ(⌐■_■)ノ♪

E-roq
I work on behalf of HP

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