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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
JKW2
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Message 1 of 2
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officejet pro 6960 stopped printing

HP Recommended
Officejet pro 6960

my printer has stopped printing with both the cable and through wireless connecttion. if I manage to get to the stage where it goes from offline to ready it then will not communicate from the laptop to the printer. My laptop can't find any errors and the Hp fix does not work. Any suggestions?

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Dvortex
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Message 2 of 2
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HP Recommended

Hello, @JKW2 – Hope you are well 🙂

 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 

I understand that your printer is not printing from your laptop. To assist you better, I need to know the operating system on your PC. Please reply with the same.

 

Assuming you are running Windows OS on your PC, let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

 

If the issue persists, try the steps below to fix the issues:

 

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now click http://hp.care/2oO05vr to install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

 

Those steps should do the trick, let me know the outcome!

Good luck 🙂


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DVortex
I am not an HP Employee
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