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officejet pro 8500 freezes

Using windows 7 32 bit with full HP software/driver installation and wi-fi connection.  After sitting idle for some period of time, device freezes.  No functions, not even on/off work.  Only way to recover is to pull the power plug and re-attach which gets me back in business.  Set up problem?  Firmware update?  Something else?

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officejet pro 8500 freezes

Hello controllerman,

 

Welcome to the HP Consumer Printer Forums.

 

Here is some troubleshooting you can do that may resolve the issue you are experiencing:

 

http://support.hp.com/us-en/document/c02076121

 

🙂 If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution 🙂
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