officejet pro 8500A A900 usb drivers

[jaybluett]

The full software suite fails to install.  It generates the following message.  USB Drivers.  This computer does not have the necessary USB software support to allow completion of a USB Installation.  The installation cannot continue until this is resolved. 

Required Action.  Click cancel to exit this software installation. In order to install this device as a USB device, please refer to your computer documentation or USB add-in documenation for more information about USB drivers. 

It does this for wired \ wireless network installation as well.   Cannot install the scanner software portion.   Laptop has windows 7, 64bit os. Current chipset drivers, and current USB drivers.  I can print to it.    Current version of the software solution has been downloaded.  It generates the same error if I go through the HP support application.  

[ShlomiL]

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

Regards,
Shlomi

[jaybluett]

Same results.