Create an account on the HP Community to personalize your profile and ask a question
02-28-2015 01:23 PM
The automatic document feeder won't load documents. When I try to copy or scan via the ADF, it makes a very loud noise and an error message that says "Reload original in the automatic document feeder (ADF) and try again." I tried the steps in the troubleshooting (new paper, cleaning, unplugging, etc) with no luck. And of course, I am 2 weeks out of the warranty. I had my previous printer for almost 10 years with zero problems. I have had this piece of junk for one year and now it doesn't work. This is my first and last HP purchase. Beyond disappointed.
03-03-2015 09:33 AM
I am sorry to hear that this has been a less than satisfactory experience for you, I hope I can help.
I know you said you have done some troubleshooting already, it sounds like you have completed all of the solutions presented in the following document; The Automatic Document Feeder (ADF) Does Not Pick Up Paper.
Is it possible something has fallen into the ADF? I wonder if there is something in there that might be causing the loud noise and jamming, or perhaps something inside is broken. The timing of this is probably the most upsetting. Even though the printer is out of warranty now, I would suggest giving us a call and explaining the issue to a phone support agent, maybe there is something we can do or offer.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
01-28-2016 08:30 AM
I have the same problem. Called HP service and they walked me through the steps in the user manual and had me reset printer to factory defaults. That didn't work either.
Any other suggestions? Sounds like it's a common problem with the APF.
11-05-2016 03:46 PM - last edited on 11-05-2016 07:02 PM by danny-r
Had same problem with HP Officejet Pro 8600 ADF feeding paper for faxes. However, seemed to feed paper correctly for copying and scanning. Just faxing seemed to be a problem. Opened ADF and wiped dust off as much as I could with dry paper towel. Then did one of the recommendations to shut off the machine and unplug for about 1/2 minute, then plugged back in and turned on. Tried faxing again, but this time I noticed a beep when I shoved the paper into the ADF and it fed the paper. However, the faxed failed after printing about 10 of the 19 pages I was trying to fax. Tried again and ADF failed again. Tried again, but this time I made sure I got the beep when I inserted the paper and it worked. Unfortunately, the fax failed again this time after 11 pages - seemed to be unrelated to the ADF, maybe communications failure, but who knows... [content removed]
01-14-2017 04:15 PM - edited 01-14-2017 05:04 PM
Use a flashloght to look into the feeder. You will notice that when you copy the roller assembly falls to pick up the paper.
If you repeat the test when faxing you will see that the rollers do not fall. This is a firmware issue that occurrs after a set period of time. I'll let you speculate as to the reason. I bought two of these printers for my office a year and a half ago and im done. I will never own a HP printer ever again. Even if they are free.
07-07-2017 08:29 AM
I had the same issue and went through all the troubleshooting steps. What I notice is a green tab that looks like its a feed guide, but really is can open and lock the feed rollers. Just press the green tab to the left to open and unlock the feed rollers and your grinding should stop.
02-13-2018 04:20 PM