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officejets with macbook pro canning's

HP Recommended
officejet 4500
Mac OS X 10.11 El Capitan

I just updated my macpro to el capitan.  Now, my scanning is not working right.  The Picture does not come out when I attach it to email.

I kept downloading the software from the web page and still does not work

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HP Recommended

Hi vaugustine2,

 

Welcome to the HP Support forum.

 

I understand that you are using an HP Officejet 4500 All-in-One Printer with a Mac that you have recently upgraded to OS X 10.11 El Capitan and picture you scanned did not come out when you attached it to an email. I would like to help with that. 

 

Are you able to use the HP Easy Scan App to scan and save the picture to your Mac? If you need assistance with scanning this document can help - How to Scan to a Mac (OS X).

 

I will watch for your reply so I can look into this further for you. Please reply at your convenience.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

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rb011
I work on behalf of HP

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