I have followed all the steps to clean the various rollers and reset the printer. It still will not feed the paper. Just isn't recognizing that there is paper in the feeder. It is plain paper and is loaded correctly. Seems the rollers won't pick up the paper. Is there anything else I can do?
My recommendation is to contact HP Support by phone and ask for a replacement, but not another 8500 model as I have had 2 of this model both giving multiple problems. They were both replaced with what HP call refurbished models and both replacements had the same issues as the original units.