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Tomtcl
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paper jam NOT

HP Recommended
HP Officejet Pro 6835
Microsoft Windows 7 (64-bit)

All I did was replace my three CYM color cartridges with a new HP set and when it tried to print the test pages I got this - "Paper is jammed in the printer - clear then press OK"  I had not been printing anything - there is no jam in the printer (I've examined all internal areas)

 

I've tried all the HP recommended steps - I unpluged the printer several times - reconnected it and it does not reset anything internal. I repeat - there is no paper jam in the printer - and I've never had one with this printer.

 

 

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Jeet_singh
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Hi @Tomtcl,

 

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand you are getting a false paper jam error message on your HP OfficeJet Printer when there is no paper jam. I'll try my best to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

Have you made any changes on the printer before the issue started?

Have you checked for any obstructions inside the printer?

Are you able to move the carriage freely?

 

In the meantime, let's try these steps here:

 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update for your printer, using this link:  http://ftp.hp.com/pub/softlib/software13/printers/OJ6830_R1640A_updated.exe

 

Follow the steps suggested in the support document for Paper Jam - Click here

 

If the issue persists, the next step I would suggest here is to perform a Semi-full reset on the printer. I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
 

Let me know how that goes. Good luck!

Cheers!

Jeet_Singh
I am an HP Employee

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