paper jams and alignment issues

[learningguru]

I'm having paper jam issues. I've pulled out all the paper, made sure the paper is in the paper holder properly, and cleaned the roller of any bits and pieces. I still can't fix it.

Also, having problems with alignment. Are the 2 issues connected?

[DavidSMP]

Hi @learningguru,

Good Day. Thanks for posting your query in the HP community. I read the post regarding paper jam issues and alignment issues on the computer. It will be a pleasure to assist you here.

Commendable diagnosis, superb troubleshooting and splendid description of the issue before posting. Hats off to you on that score. 🙂

I would require more information regarding this to provide you with an accurate response.

• Did you bypass power strips and connect the printer directly to the wall outlet?
• Did you perform a hard reset on the printer?

It looks like the printer has a hardware issue.

• Please perform all the prescribed steps from this link: https://support.hp.com/us-en/product/hp-officejet-pro-8600-plus-e-all-in-one-printer-series-n911/432... for paper jam issues if it has not been done already.
•  
• Also for alignment issues please perform all the prescribed steps from this link: https://support.hp.com/us-en/product/hp-officejet-pro-8600-plus-e-all-in-one-printer-series-n911/432...  to check if it resolves the issue regarding alignment
• If there are no hardware issues with the printer these steps should fix the issue for you.
• Otherwise please contact HP phone support to get the printer replaced as it may have a hardware issue.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.

Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.