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Student
Posts: 1
Member Since: ‎01-05-2014
Message 1 of 2 (978 Views)

photosmart 7520 won't shut down

I was printing a large double sided document.  It stopped printing and said printer was off line.  It is a wireless.  Don't know why it would go off line. 

I tried to turn the printer off with the power button, but the screen states shutting down, but it never does shut down.

I rebooted my computer. After unplugging the printer which then stated not to do that.  The printer continued printing where it left off, but stopped again.  When I tried to use the power button to turn the printer off, it has now been stuck in the shutting down mode now for over 8 hours.

 

What can I do to fix this?

 

Thank you, MKface

 

 

P.S. This thread has been moved from Community Feedback & Suggestions to Photosmart Products. - Hp Forum Moderator

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Tutor
Posts: 10
Member Since: ‎11-19-2009
Message 2 of 2 (951 Views)

Re: photosmart 7520 won't shut down

[ Edited ]

Please check the following document and try the steps to reset the Power module.

 

http://support.hp.com/us-en/document/c01321436

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